Support

Defen.so Alerts App Support

The companion app for iOS and Android

Connect a phone

  1. Sign in at app.defen.so and open Mobile app in the left menu.
  2. Press Connect a phone. A QR code and a 6-character magic code appear, valid for 2 minutes.
  3. In the app, scan the QR or type the code. Done. No email or password is ever entered on the phone.

Alert levels

Device limits per plan

Free accounts connect 1 phone with standard notifications. Pro connects 2 phones, Max 5, Agency 10, all with noisy alarms. Phones are managed and revoked from the dashboard, Mobile app page.

Notifications not arriving

Disconnect or move to a new phone

In the app: Settings, Disconnect this phone. Or from the dashboard: Mobile app, Revoke. Then connect the new phone with a fresh code. Codes are single-use and expire after 2 minutes.

Contact

Email info@defen.so. Include the site host and a screenshot of the app's Settings screen if the issue is delivery-related. See also the app privacy policy.