Support
Defen.so Alerts App Support
The companion app for iOS and Android
Connect a phone
- Sign in at app.defen.so and open Mobile app in the left menu.
- Press Connect a phone. A QR code and a 6-character magic code appear, valid for 2 minutes.
- In the app, scan the QR or type the code. Done. No email or password is ever entered on the phone.
Alert levels
- Off: nothing is sent for that event on that site.
- Notif: a standard push notification.
- Noisy: a call-style alarm with a loud siren that rings until you press Stop. Available on Pro plans and above. Vulnerability findings never ring.
Device limits per plan
Free accounts connect 1 phone with standard notifications. Pro connects 2 phones, Max 5, Agency 10, all with noisy alarms. Phones are managed and revoked from the dashboard, Mobile app page.
Notifications not arriving
- Open the app and check the banner on the Sites tab. If it says notifications are off, tap Fix and allow notifications in system settings.
- On Android, disable battery optimization for Defen.so Alerts if alerts arrive late.
- Check the phone still appears under Mobile app in the dashboard. A revoked phone stops receiving alerts instantly.
- Verify the site's alert level is not Off, in the app or on the site's Alert channels tab.
Disconnect or move to a new phone
In the app: Settings, Disconnect this phone. Or from the dashboard: Mobile app, Revoke. Then connect the new phone with a fresh code. Codes are single-use and expire after 2 minutes.
Contact
Email info@defen.so. Include the site host and a screenshot of the app's Settings screen if the issue is delivery-related. See also the app privacy policy.